FAQs

How do I send you my photo? Don't worry, once you purchase, one of our reps will contact you within 1 business day to coordinate how to take the best photo of your pup! Or, if you're like anyone from our team, how to choose from the hundreds (or thousands) of photos already archived in your photo gallery! The rep will walk you through how to upload as well.

How long will it take to get my order? We work fast. It takes about 1-2 business days to design your order. Once shipped, you can expect your order to be delivered within 1-2 weeks.

Do you only do dogs? Nope! All animals are welcome.

What's your refund policy? If you didn't immediately fall in love with your custom art, shoot us an email at hello@pupperart.com and we can see if we can work something out :)

Do you send proofs before the order ships? In order to keep costs down, we don't send proofs. However, our designers carefully review each photo to make sure it'll print correctly. And if there's an issue, we'll reach out.

Do you ship internationally? Unfortunately, we only offer shipping to US residents at the moment - but we'll be shipping around the world very soon! Be sure to sign up for our newsletter to find out right when we do.